Privacy Policy

Nataliia Melnychuk (Ideia Cerâmica), sole trader, NIF PT292808348, Urb. José Marcelino e Rosa, Lote Nº4, 1º frente, 8700-240 Olhão, Portugal. Email: ideiaceramica@hotmail.com. Phone: +351 928 124 385.

Order data: name, email address, phone number, delivery address, billing address, delivery instructions and order notes.

Contact data: the information you send us by email, phone or through the contact details published on the site.

Billing data: the details required to issue an invoice for your purchase, including a tax number where you provide one.

Technical data strictly necessary for the site to work, such as your cart contents and language preference stored in your browser.

To receive, confirm, prepare and ship your orders.

To issue invoices and comply with accounting and tax obligations.

To answer your questions and provide customer support.

To handle returns, replacements and refunds.

Performance of a contract, for data needed to process and deliver your order.

Compliance with a legal obligation, for invoicing, accounting and tax records.

Legitimate interest, for answering your messages and keeping the shop secure.

Consent, for any non-essential cookie or optional communication, which you may withdraw at any time.

Payment is processed by our online store's payment provider at checkout. We do not collect or store your card or payment details on this website; they are handled directly by the payment provider under its own terms and security standards.

The payment methods available at checkout may change. The corresponding payment provider processes the payment data under its own terms, and this policy will be updated if necessary.

To deliver your order we share the strictly necessary delivery data (name, address, phone number and email) with the carrier that transports the parcel.

These recipients process the data only to carry out the delivery.

We use service providers strictly necessary to operate the shop, namely hosting of the website and email services, and the carrier used for delivery.

Where a hosted e-commerce platform such as Shopify is used to manage the catalogue, orders or checkout, that platform acts as a processor and handles the data on our instructions and under its own privacy terms.

We do not sell your personal data.

Order and invoicing data are kept for the periods required by applicable accounting and tax law.

Contact messages are kept only for as long as necessary to deal with your request.

Data stored in your browser (cart, language and cookie preferences) remain until you delete them or they expire.

You have the right to access, rectify, erase, restrict and object to the processing of your personal data, and the right to data portability.

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out beforehand.

To exercise your rights, write to ideiaceramica@hotmail.com. You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the CNPD).

We apply reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted connections and restricted access to order data.

This policy may be updated to reflect changes in the shop or in applicable law. The current version is always the one published on this page.